Ordering Products

If you wish to order products from RTI you can call (941) 925-1303 or fill out our Order Form and fax it to our fax line at (941) 924-0699 or email sales@rti-rips.com. Customers may use any of the following payment methods:

Credit Cards. RTI accepts VISA, MasterCard and American Express. All credit card orders are subject to credit verification and approval. For your protection, credit card orders shipped to an address other than your billing address may require additional verification. Please note that cards attached to checking accounts may have longer times and added procedures for verification as well as daily limits.

C.O.D. We accept C.O.D. orders only from addresses within the United States. Only cashier's checks will be accepted as payment. Please make the cashier’s check payable to RTI Global, Inc. The amount of the cashier's check must be exactly the total cost of the order, plus shipping, handling and processing charges and sales tax, if applicable. All cashier's checks are subject to verification, and we require a copy of the cashier's check for orders over $500. The cashier’s check must be handed to the courier at the time of delivery. Do not mail in cashier’s checks. For security reasons C.O.D. orders are only taken over the phone.

Personal and Business Check. RTI will accept personal and business checks for prepay orders. Allow for 10 business days for clearing plus delivery time of check. You may also mail in certified checks, money orders, and cashier’s checks for payment. The product is not set aside until order clears so stock on hand may change from the time the order is placed. For security reasons prepay orders are only taken over the phone.

Wire Transfers and Other Payment Methods. If you wish to arrange another payment method, such as a wire transfer, please call or email for payment information.

Return Policy

We believe in offering our customers only the very best and want you to be completely satisfied with every item you purchase from RTI. Please see our return procedure details and conditions listed below.

Return Procedures. Call RTI to obtain a Return Material Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without a RMA number. For faster service, please have the following information on hand when calling for an RMA number: invoice/order number, dongle serial number / dongle security number (if applicable) and nature of the problem. RMA numbers are valid for 10 business days after issue and must be received in our warehouse within 30 days from the date of the purchase. Your RMA number(s) must appear clearly on the outside of the return shipment. We are not responsible for lost or stolen packages so please be sure to have the package tracked and/or insured. All authorized returns must include a shipment tracking number. Subsequent to an approval authorization, a credit to an account or issuance of a check may take up to 30 days. Returns must be 100% complete, in original and resalable condition, with all original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, registration card(s), software, cabling, dongle (if applicable) and accessories. We reserve the right to refuse a return on any product that does not meet these requirements. The customer is responsible for shipping charges on all returned items. RTI strongly recommends that you fully insure your return shipment in case it is lost or damaged and use a carrier that can provide you with proof of delivery for your protection.

Restocking Fee. Certain items have a restocking fee of 25%. The conditions and amount of the restocking fee will vary depending on the item. Call for more information. Any returned products must be have an RMA (Return Material Authorization) and must be complete in manufacturer’s packaging with all accessories, original serial numbers and UPC codes.

Consumables. All consumable sales are final. No returns or exchanges are available on any consumables sold by RTI.

Defective and Non-Defective Products. Defective products will be accepted for credit, replacement, exchange or repair, at our discretion, within 30 days from the purchase date. Our technical support department prior to issuing a RMA must deem a product defective. Manufacturer restrictions do apply and are outlined in our return policy. Terms of the manufacturer's warranty apply from day one. Non-defective products will be issued an RMA within 30 days from the purchase date at RTI’s discretion. All non-defective returns are subject to 25% restocking fee. Shipping, handling and processing charges are not refundable. We cannot accept unauthorized shipments billed to the recipient. If you accept a damaged package, make sure it is noted on the carrier’s delivery record in order for RTI to file a damage claim. Save the merchandise in the original box and packing that it arrived in. Notify RTI immediately to arrange for a carrier inspection and pick up of damaged merchandise. If you do not notify RTI of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Call us to arrange for carrier inspection and a pick up of damaged merchandise.

Sales Tax

RTI purchases will include any applicable sales tax based on the ship-to location and the sales tax rate in effect at the time of shipping. If you phone in your order, the RTI salesperson will provide the final dollar amount of your order including tax and any applicable shipping charges at the time you place your order. If the sales tax rate for the state to which your order is being shipped changes before the product is shipped, the new tax rate in effect at the time of shipment will apply.

Shipping Options & Policies

Most items will ship in 1 to 5 business days and the delivery time to our customer varies based on location and carrier. The shipping time for special orders or out of stock items may vary and will be noted on your order confirmation. If you would like to confirm delivery times prior to placing an order please feel free to contact us. Shipping costs are not refundable. Please review our shipping options and policies, and plan your purchases accordingly. Not all items are eligible for overnight delivery. Due to special packaging requirements we may not be able to ship products to certain areas or be constrained on our shipping options. The estimated shipment date on your order is based on product availability, payment-processing time, and warehouse processing time and does not include transit time. Payment processing will not begin until we receive all the information we need and full payment (or a full authorization in the case of credit card orders). Orders placed on the weekend or on a holiday will not begin payment processing until the next business day. In accordance with FedEx shipping policies, all shipping methods require the FedEx carrier to obtain a signature at time of delivery.

Credit Approval. Credit approval and order transmission can take several minutes, but may take longer for new customers and/or larger orders.

Oversized or Overweight Shipments. Shipments whose dimensions or weight exceed our normal freight services are subject to additional charges and limitations that vary by product, location, and freight receiving facilities at the ship to address.

Signature and Physical Address. All orders require a signature upon delivery. Therefore, a physical address is needed. We do not ship to post office boxes.

Rerouting. Packages cannot be rerouted once shipped for customer security and logistical reasons.

Shipping, Handling and Processing Charges. Shipping, handling and processing charges may vary. Call or email to obtain the most current and competitive shipping, handling and processing charges, options, and specials. Special shipping offers may supersede these policies.

Support Policy

Support Policy. RTI includes 90 days of free unlimited technical support. During this 90-day period, we try to help users better understand how the RIP should be configured and how the RIP functions. After 90 days, customers can choose to purchase an annual support contract or pay on a per hour basis for technical support.

Support Procedure. When contacting RTI’s technical support group, please be prepared to provide the following information:
• Dongle Serial Number (printed on the dongle)
• Dongle Security Number (printed on the dongle)

Anuual Support Contracts with One Free Year of Software Upgrades and Priority Call Return ($995). Annual support contracts begin on the date of purchase and last for 12 months. An RTI annual support contract offers the following methods of communication during normal technical support hours (Monday through Friday 8:30a.m. to 5:00p.m. and Friday 8:30a.m. to 4:00p.m. Eastern Time) excluding holidays. The RTI Annual Support Contract costs $995 per RIP/Workflow license per year. The RTI Annual Support Contract includes the following:
• Free RTI Harlequin RIP software upgrades including minor and major releases
• Free RTI Harlequin RIP software upgrades including minor and major releases
• Unlimited technical support during normal business hours

Users with annual support contracts will automatically receive software upgrades for the RTI Harlequin RIP released during the contract term. Hardware upgrades such as computer upgrades, dongle upgrades and interface card upgrades are not included. RTI reserves the right to cancel an annual support contract at our sole discretion and refund a prorated amount for the remainder of the contract. Annual support contracts must be paid in full before they become effective. For more information or to purchase a support agreement, fax the RTI Annual Support Contract to (941) 924-0699 or email support@rti-rips.com.

Warranty Information

Warranty Coverage. Unless stated otherwise, RTI warranty obligations for all products are limited to the terms set forth below:
• RTI Dongles (Software Key) = One (1) year from the original purchase date
• Interface Cards and Cables = 90 days from the original purchase date
• CDs/DVDs = 90 days from the original purchase date
• Parts and Services = 90 days from the original purchase date

RTI warrants all of its products against defects in materials and workmanship for a period of 90 days from the date of the original purchase. If a defect arises and a valid claim is received by RTI within the Warranty Period, at its option, RTI will (1) repair the product at no charge, using new or refurbished replacement parts, (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product.

RTI warrants replacement products or parts provided under this warranty against defects in materials and workmanship from the date of the replacement or repair for ninety (90) days or for the remaining portion of the original product's warranty, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes RTI’s property. When a refund is given, your product becomes RTI’s property.

Exclusions and Limitations. RTI is not liable for any damage to or loss of any programs, data, or other information stored on any media contained within the RTI product line, or any non-RTI product or part not covered by this warranty. Recovery or reinstallation of programs, data or other information is not covered under this Limited Warranty. This warranty does not apply: (a) to damage caused by accident, abuse, misuse, misapplication, or non-RTI products; (b) to damage caused by service performed by anyone other than RTI; (c) to a product or a part that has been modified without the written permission of RTI; or (d) if any RTI serial / security number has been removed or defaced.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. RTI SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF RTI CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE ANY CLAIMS UNDER SUCH IMPLIED WARRANTIES SHALL EXPIRE ON EXPIRATION OF THE WARRANTY PERIOD. No RTI reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RTI IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING ANY COSTS OF RECOVERING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE RTI PRODUCT LINE, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. RTI SPECIFICALLY DOES NOT REPRESENT THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA.

FOR CONSUMERS WHO HAVE THE BENEFIT OF CONSUMER PROTECTION LAWS OR REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED BY THIS WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS. TO THE EXTENT THAT LIABILITY UNDER SUCH CONSUMER PROTECTION LAWS AND REGULATIONS MAY BE LIMITED, RTI’S LIABILITY IS LIMITED, AT ITS SOLE OPTION TO REPLACEMENT OR REPAIR OF THE PRODUCT OR SUPPLY OF THE REPAIR SERVICE AGAIN.

Obtaining Warranty Service. Please review the online technical support documentation at www.rti-rips.com. If the product is still not functioning properly after making use of these resources please call or email. Note: Before you deliver your product for warranty service it is your responsibility to backup all data, including all software programs. You will be responsible for reinstalling all data. Data recovery is not included in the warranty service and RTI is not responsible for data that may be lost or damaged during transit or a repair.

Other Terms and Conditions
• RTI is not responsible for typographic errors.
• RTI is not responsible for lost or stolen dongles.
• RTI reserves the right to change the terms and conditions of sale at rti-rips.com at any time.
• All sales at rti-rips.com are governed by Florida law, without giving effect to its conflict of law provisions.
• No RTI employee or agent has the authority to vary any of RTI’s policies or the terms and conditions governing any sale.